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Problem:
Wifi File Transfer doesn't work
I cannot copy files from computer to sub folder on BUZZ Player through USB cable
Problem:
I cannot play my audio/video files
I cannot play Network file that requires user name and password (update for version 1.1)
I cannot display video files on external device such as TV, Computer...
I cannot display subtitle of my video file (update for version 1.1)
I cannot hear sound of my video file (update for version 1.1)
I cannot play media file with specific audio/video/subtitle stream (update for version 1.2)
I only hear left or right audio channel (update for version 1.2)
My video file looks distorted and color is bad (available from version 1.7)
Problem:
I cannot browse samba share files on my Windows 7 (add troubleshooting from version 1.8)
Some other problems that are not listed here
In case of trouble with WiFi file transfer, please try to do the following:
If all of those don't help, please contact us and provide the following information:
Read about the way to contact us through email, supported website on "Contacts" topic
Please check if you have Bluetooth option turned on in main device Settings. If yes, turn it off. It's a known issue that WiFi connection on iOS 3.2 and 4 has a conflict with Bluetooth option when it's turned on, even if you don't have any actual Bluetooth device connected. We hope that Apple will fix it soon. Meanwhite try to turn Bluetooth option off when using WiFi connection.
USB File Transfer feature of BUZZ Player using iTunes File Sharing that only allow you transfer files to root folder of BUZZ Player. So, if you need transfer large capacity file through USB cable, you only one option to transfer it from/to BUZZ Player root folder. If you need to transfer file to sub folders of BUZZ Player, using Wifi File Transfer feature instead. Read more about it on "Wifi File Transfer" topic.
This problem occurs due to the bug of iTunes that doesn't refresh capacity correctly. This problem will prevent you copy other file to your device due to the too small "Free" capacity. To refresh capacity of your device correctly, please do as following:
1. Disconnect your device from iTunes app on your PC then reconnect
2. If 1. not work, restart your device (iPad/iPhone/iPod Touch)
This message usually display when you connect with Guest user that doesn't have enough permission to play/copy network files. In that case, please disconnect the local network server (samba, ftp...) and reconnect with other user name, password that have enough permission. We recomment you connect with user that have full permission
In case of trouble with playing your media files on BUZZ Player, please check the following:
In case of trouble with playing a Network file on BUZZ Player, please check the following:
Firstly, you need check whether the network URL you type already includes information of user name and password or not. The format of URL file for this case is as following:
<protocol>://<username>:<password>@<hostname>/<etc.>
Example:
rtsp://myusername:mypassword@bugunsoft.com/video/heros.avi
(Above example is only for illustration, can not play, because the URL is not exist. Please use the URL with user name and password you know)
After you type the correct URL with above format, please ensure that you type the correct user name and password.
If you still can not play network file, please refer "I cannot play Network file" troubleshooting item for more information.
Please check the following:
Please check the following:
Please check the following:
To display subtitle correctly, you have to select the correct Text Encoding. By default, BUZZ Player will "Auto Detect" Text Encoding of subtitle file to display it correctly for you. But if you change setting using Onscreen Playback Controls on Playback screen to select other Text Encoding, the subtitle maybe display incorrectly with unreadable characters. To solve this problem, please re-select Auto Detect or select the correct Text Encoding if you know exactly Text Encoding of subtitle file.
However, with sometimes special subtitle files of special languages (Arabic, French...), you need to select correct Text Encoding to display subtitle correctly. Please refer to our instruction of Text Encoding for some languages in Display Subtitle Correctly
From version 1.2, BUZZ Player support you to select to play audio/video file with specific audio/video/subtitle stream when your media files has multi embedded audio/video/subtitle streams. Ensure that you select right index of your streams on "Stream Index" of "Settings" window.
Read more on "Playing files-->Select embedded audio/video/subtitle stream to play" topic.
From version 1.2, BUZZ Player allow you to justify left-right audio channels while playing an audio/video file. By default, BUZZ Player select balance audio channels so that you can hear both channels. But when you change the "Auto Balance" controls on Playback screen to the Right channel is 0% or Left channel is 0%, you only can here 1 channel. It means that you only hear one ear of your headphone. So, if you don't like this, drag the "Auto Balance" slider to the middle to hear in both ears (2 channels).
Read more on "Playing files-->Justify left-right audio channels" topic.
BUZZ Player allows you to increase volume of too low volume files or decrease volume of too loud volume files by tap "i" icon on "Playback" then justify Master volume. But with audio/video files that native supported by iOS (mp4, mp3, mov...) and you select setting "Playback" > "Core Engine" with value "Auto Select", the Master volume is disable when you tap "i" icon. So, with those files, you can select "BUZZ Player Engine" instead of "Auto Select" engine to enable software volume: Master volume and Left, right channels.
From version 1.7, BUZZ Player change the way of rendering video color to synchronize between audio and video on large file (HD and full HD). It's may affect some videos files or video sources (IP camera) and made the color distorted and bad. So, please turn ON setting "Playback" > "Software Color Conversion" to use old rendering method with good color for those files.
From version 1.1, BUZZ Player add new feature to browse sharing files on local network that using SMB and FTP protocols.
From version 1.3, BUZZ Player add feature to browse sharing files on local network that using uPnP protocols.
From version 1.4, BUZZ Player add feature to browse sharing files on local network that using Air Video Server application.
When you cannot browse SMB, FTP, uPnP or Air Video Server shared files, please check the following:
+ Please make sure you share files on windows 7 correctly so that other computers or device can access it normally. Please refer to our instruction relate to share files in windows 7 on topic "Browse Local Network" > "File Sharing on Windows 7 & Vista"
+ Make sure you connect BUZZ Player with correct user name, password, sharing address (smb://...) if you input it manually
+ If your Windows 7 installed "Windows Live", please uninstall it because BUZZ Player conflict with that software. This is the restriction of BUZZ Player, we will remove restriction as soon as possible.
+ BUZZ Player only play iOS native supported video (mp4, mov...) by System engine on local file or through network with uPnP, http protocol. So, if you use samba, ftp or other protocols, those files will play with BUZZ Player engine that has wide supported range of file types, network protocols but the quality may be not good as system engine.
+ To use System engine when play local iOS native supported files on local or through uPnP, http protocol, please choose setting "Playback" > "Core Engine" to "Auto Select" value.
If you meet some other problems that are not listed here. Please contacts us for further support. There are several ways to contacts us: